NEW YEAR’S DAY PARTY with Black Jack Davey! £1 entry to the site. Large Bar and Food options

Frequently Asked Questions

General

When is the event?

The 2023 Plymouth’s Winter Wonderland event opens at 3pm on Friday 24th November and will be running until 1st January 2024 (closed on Christmas Day)

Where is the venue?

Plymouth’s Winter Wonderland is being held in Central Park, Plymouth, PL2 3DG.

What are the opening times?

Monday to Friday 3pm – 9.30pm
Saturday and Sunday 12pm – 9.30pm

EXTENDED: Friday 22nd + Saturday 23rd December 11am – 10pm

(Last entry is 1 hour before closing time)

We are closed on Christmas Day.

How much time do I get for my visit?

Visits onto the site are uncapped, you may stay as long as you like. 

Can I bring my dog?

No, sorry non assistance dogs are not allowed on site, however, assistance dogs are allowed, but please be mindful of noise levels and crowd density, especially within the Big Top Tent.

Can I bring food and drinks?

Food and soft drinks are permitted. No alcoholic drinks can be brought in to the event, but will be available to purchase from our licensed bar. 

Noise Complaints Number
While we will monitor the sound throughout our shows, if for any reason there is a noise complaint, please contact our team directly on 07929 758660 and we will look into it.

Tickets

Where can I get a ticket?

SALES OPEN EARLY OCTOBER

All tickets are sold via Fatsoma platform. You can choose from general entry or book your time slot for our Ice Rink, Santa’s Grotto and any other special events. Once you’ve completed your booking, you will receive your e-ticket directly to your email inbox. Please note, occasionally these may end up in your spam folder. If this happens, please ensure you move it to your main inbox.

There will be a small entry fee onto the site of £1 per person this is to gain entry onto the site, all activities are then payable within. Even if you have purchased a ticket for the grotto or ice rink you will be required to pay the £1 fee.

Do I need to print my ticket?

No, this is not necessary. Showing it to us on your mobile phone screen is absolutely fine. 

I can’t find my ticket.

Your e-ticket would have been sent to you via email after completing the purchase. If you can’t find it, please log in to your Fatsoma account ( fatsoma.com) with the login details created during the purchase. Your ticket will be available to download from ‘Your Orders’ tab. 

What does my ticket include?

Each ticket allows you to enter Plymouth’s Winter Wonderland where you can admire the decorations and props, and soak up the festive atmosphere. Please note that activities such as Ice Skating, Santa’s Enchanted Forest Grotto, Music nights and rides will carry an additional charge.

Can I get a refund?

We do not offer refunds on our tickets.

Can I change my booking date or time slot?

Unfortunately once booked no changes can be made under any circumstances.

Travel & Access

Is there parking on site?

The nearest car park is Milehouse Park and Ride behind the Life Centre. The car park is open 24 hours a day 7 days a week. No payment is required for parking at this location.

Is the venue accessible by public transport?

Many of City Bus services stop by Central Park and Life Centre, including 11, 12/12A, 13, 16, 34, 43,  48, 59, 61, 60. For full details and to plan your journey, click here.

Is there disabled access and parking?

Disabled parking is available at Milehouse Park & Ride and accessible facilities will be available on site. Please note, that this event is being held in a park and so with rainfall, the grounds may prove tricky for wheelchair users at times. If you need any assistance during your visit, please speak to one of our stewards.

Activities

How long is the Ice Rink session?

Each session is 45 mins. Please arrive in good time to be prepared as there is only a 15min changeover time. 

Are there any ice skating aids available?

Yes, a selection of skating aids will be available for both children and adults.

How much time will I get in the Santa’s Enchanted Grotto?

Your meeting with Santa is limited to approx. 5 mins, but we have a magical experience before you go into Santa’s cabin.

Can I take pictures with Santa in the Grotto?

No phones or cameras are permitted to be used for photography with Santa, our in house photographer will take photos which are available to purchase after should you wish. 

If your question is not answered in the above FAQ please message us via our Facebook page: www.facebook.com/PlymouthWinterWonderland